Gong Xi Fa Cai 2020
FAQ

Q. How do I purchase my order on site?
To order:-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed.
  3. You'll reach a “log in” page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed to make payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. You will then need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
hngallery offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 


2. Invoice / Cheque / Offline Bank Transfer

Bank : PUBLIC BANK
http://www.hngallery.com/img/bank.jpg

Bank Account :  3183 1410 26

Account Name :Healthy Nest Marketing Sdn Bhd

After you have made payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

For orders, via Internet Banking, kindly notify us by faxing (1700 81 0757) or emailing (info@healthynest.com.my) the deposit slip to us.

Note: Your purchased products will not be delivered until we have the above confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email address that is used to register the account in the box provided.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at info@healthynest.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Cancellation will not be allowed for orders that are in shipping or already shipped.


Q. What is the transaction currency used?
All products transaction currency will be done in MYR 

Q. How long does the delivery usually takes?
Delivery usually will takes about 3-7 working days

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please send us an email to info@healthynest.com.my for us to clear your doubts.